Frequently Asked Questions
When should I retain a collection agency?
For the best recovery chances, soon after your customers/clients
account become delinquent or they have not met their agreement or
obligation with you. The longer a balance is outstanding, the likelihood
of recovery decreases. So time is of the essence.
Why ERS?
We pride ourselves on being organized, attentive to the needs of
our clients and delivering the results that our clients have come
to expect. We tailor our collection efforts
to be most effective in overcoming debtor’s objections
to pay.
How do I place accounts with you?
Visit our clients page to access the
required forms. For 10 accounts or less, you may use our online
placement form, however for larger
placements please call our office for instructions.
Do I have to place a minimum number of accounts?
No. You may place one or all of your accounts with us.
Do I need to send additional documents?
Yes. The better we know the account the better we are at collecting
it. If you have the account ledger, original application, itemized
statement, bill of sale, cancelled check, or signed agreement/contract
please forward to us.
What if a debtor disputes an account?
If the account is disputed by the debtor, do not place the account
with us. If the debtor disputes the account when contacted by us,
we will place the account on hold and notify you of the nature of
the dispute.
When will I receive my money from you?
We will remit your check, less the collection fee on the 15th day
of the following month that the funds were collected.
How long does it take to collect?
This varies a great deal depending on the age of account, the type
of account, the balance, and your customer demographic.
Do you collect on NSF checks?
Yes we do.
What If I’m an individual, not a company?
If you are an individual and you have a signed contract from a debtor,
yes we will collect for you to.
Should I communicate with a debtor after their account
has been placed with you?
If a debtor calls you to remit payment after we have contacted them
you may accept payment but it is important that you notify us
immediately.
Do you report accounts I place with you to credit bureaus?
Yes, unless you object.
What if a debtor doesn’t pay you either?
They leave us no alternative except to commence legal action. (with
your consent)·
Are there any types of accounts that you don’t collect?
Yes, we do not collect child support debt.
|
